Shipping & Delivery

All orders are dispatched within 3 days of the order being placed (excluding weekends and public holidays). All orders placed on a Friday or weekend will be sent Monday afternoon.

We are not responsible for lost or stolen packages or packages delayed in transit.
It is the customers responsibility to provide the correct delivery address. If the wrong delivery address is provided, we cannot offer a refund or replacement.

13 Under is not responsible for any additional fees charged from International Customs.

AUSTRALIAN ORDERS

Free postage for all orders over $100 AUD. 
$5 Tracked Standard Postage

NEW ZEALAND ORDERS

$10 Tracked Standard Postage 

REST OF THE WORLD ORDERS

$20 Tracked Standard Postage 

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number to track your parcel from the courier.

If you have any questions, please contact us at hello@13under.com.au.